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Vol. 20, No. 3, February 11, 2008
Properly structuring your e-mail message
By Donna Dilley
Civil discourse through e-mail communications begins with a “Dear Dan,” “Dear Mr. Wilson,” or simply “Dan.” If you normally address a person as Miss/Ms./Mrs./Mr. Smith, then greet that person in your e-mail in this manner. Using the first name of the recipient in your e-mail greeting is perfectly acceptable if you’re on a first name basis with the person.
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Special Focus
Patient safety rises to the top tier of attention
By Sarah Jacobson
A study at Virginia Tech by a graduate student working with area hospitals hopes to improve the safety levels of the nation’s hospitals and restore confidence among patients
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